RETURNS & EXCHANGES POLICY
1. Return Eligibility
We accept returns within 30 days of delivery for:
- Unworn, unwashed merchandise
- Items with original tags attached
- Products in original packaging
2. Non-Returnable Items
The following cannot be returned:
- Worn or altered items
- Products without proof of purchase
- Final sale/clearance merchandise
- Custom or personalized orders
3. Return Process
To initiate a return:
- Complete the online return form
- Receive return authorization
- Package items securely
- Ship using recommended carrier
4. Return Shipping
Customers are responsible for:
- Return shipping costs
- Proper packaging to prevent damage
- Choosing trackable shipping methods
5. Refund Processing
Approved returns will:
- Be processed within 5-10 business days
- Credit original payment method
- Exclude original shipping fees (unless faulty)
6. Exchanges
We offer exchanges for:
- Different sizes (subject to availability)
- Alternative colors/styles
- Store credit option always available
7. Damaged/Defective Items
For faulty products:
- Contact us within 7 days of receipt
- Provide photos of damage/defect
- Receive prepaid return label if applicable
8. International Returns
Additional considerations:
- Customers bear return shipping costs
- May be subject to customs fees
- Refund excludes original import duties
9. Return Status
Check your return status:
- Via your online account
- Using provided tracking number
- Through our customer service
10. Special Circumstances
Contact us directly for:
- Lost return packages
- Late return requests
- Special accommodation needs
For complete details or to start your return, please visit our Returns Center. All returns must follow these guidelines to be accepted.