FREQUENTLY ASKED QUESTIONS

ORDERING PROCESS
How do I place an order?
Simply select your items, proceed to checkout, and complete your payment. You’ll receive an order confirmation email once processed.

Can I modify my order?
Orders can be modified within 1 hour of placement by contacting customer service. After this window, changes cannot be guaranteed.

PAYMENT OPTIONS
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely processed.

Is my payment information secure?
Yes, we use industry-standard encryption and never store your full payment details on our servers.

SHIPPING INFORMATION
How long does shipping take?
Standard shipping takes 3-5 business days after processing. Express options are available at checkout.

Do you ship internationally?
Yes, we ship worldwide with calculated shipping rates at checkout. Delivery times vary by destination.

PRODUCT QUESTIONS
How do I know if an item is in stock?
All displayed products are currently available unless marked “Out of Stock” or “Pre-Order.”

Are your products authentic?
We guarantee 100% authenticity on all merchandise sold through our platform.

RETURNS & EXCHANGES
What’s your return policy?
Unworn items with tags can be returned within 30 days for refund or exchange. See our full Returns Policy for details.

How long do refunds take?
Refunds are processed within 5 business days after we receive your return, with bank processing times varying.

ACCOUNT MANAGEMENT
How do I reset my password?
Use the “Forgot Password” link on the login page to receive reset instructions via email.

Can I merge multiple accounts?
For security reasons, account merging isn’t available. Please choose one account to maintain.

CUSTOMER SERVICE
What are your support hours?
Our team is available Monday-Friday, 9AM-6PM EST, excluding major holidays.

How can I contact customer service?
Use the contact form on our website for the fastest response. All inquiries receive replies within 24 business hours.

PRODUCT CARE
How should I care for my items?
Each product includes specific care instructions. Generally, we recommend gentle cleaning and proper storage.

Do you offer repair services?
We don’t currently offer repairs, but may recommend authorized service providers for certain items.